Privacy Policy

1. About Digital Shakti Academy

Digital Shakti Academy is an AI-powered digital learning and business-development ecosystem designed to help entrepreneurs, business owners, professionals, students, homemakers, creators and aspiring individuals develop digital skills and build sustainable digital ecosystems.

Our offerings may include:

• Online and offline courses
• Membership programmes
• Digital marketing training
• Artificial Intelligence and AI tools training
• Business and digital transformation programmes
• Webinars and workshops
• Mentoring and coaching
• Website development
• Android application development
• LMS development
• Business automation
• Project consultancy
• Digital resources and learning materials

For purposes of this Privacy Policy, references to “Digital Shakti Academy”, “we”, “our” or “us” refer to the operator of the Digital Shakti Academy website and services.

2. Information We May Collect

The personal information we collect depends upon how you interact with Digital Shakti Academy.

A. Personal and Contact Information

We may collect information such as:

• Full name
• Email address
• Mobile number
• WhatsApp number
• City, State, Country, Postal address
• Profession & Occupation
• Business or organisation name
• Educational or professional information

B. Registration and Account Information

When you register for an account, course, membership, webinar, workshop or programme, we may collect:

• Username or account details
• Course enrolment & Membership information
• Learning preferences & Programme selections
• Course progress, Assignments & Assessments
• Attendance information & Certification records

C. Enquiry and Communication Information

When you contact Digital Shakti Academy through website forms, email, telephone, WhatsApp, social media, consultation forms, webinar registration, or support requests we may collect the information you voluntarily provide to us.

This may include your business requirements, objectives, questions, areas of interest or other information required to respond to your enquiry.

3. Payment and Transaction Information

When you purchase a product or service from Digital Shakti Academy, we may collect:

• Name and Contact details
• Product or service purchased
• Transaction amount and Payment status
• Invoice details and Transaction/reference number
• GST or billing information, where applicable

Payments may be processed through authorised third-party payment gateways, banks, UPI platforms or other payment-service providers.

4. Consultancy and Project Information

If you engage Digital Shakti Academy for consultancy or professional services, you may voluntarily provide information relating to your:

• Business, Organisation, or Project
• Website & Technology requirements
• Marketing activities & Business plans
• Project reports & Financial projections
• Documents, Images, Files, and Business processes

We will use such information primarily for evaluating, planning or delivering the requested service. Users should avoid providing sensitive or confidential information that is not necessary for the relevant assignment.

5. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This can include:

• IP address, Browser type, Device type, Operating system
• Screen resolution
• Website pages visited & Time spent on pages
• Referring website
• Date and time of visit & Approximate geographic location
• Website interaction information
• Cookies and similar identifiers

This information helps us understand how visitors use our website and allows us to improve performance, security and user experience.

6. How We Use Your Information

Digital Shakti Academy may use personal information for legitimate and lawful purposes including:

To Provide Our Services

• Register you for courses and create your learning account
• Provide membership access and course materials
• Deliver webinars, workshops, mentoring, and coaching
• Provide consultancy, technical, and development services
• Deliver digital products

To Communicate With You

• Respond to enquiries and provide customer support
• Send registration confirmations and programme info
• Send important service notifications and account info
• Communicate regarding projects or assignments

To Process Transactions

• Confirm payments and process registrations
• Maintain payment records and generate invoices
• Maintain accounting records and resolve payment enquiries

To Improve Digital Shakti Academy

• Improve our website, course content, and develop new programmes
• Understand learner requirements and improve user experience
• Analyse website performance and improve marketing effectiveness

7. Marketing Communications

Where permitted by applicable law and, where required, with your consent, Digital Shakti Academy may send information regarding new courses, membership programmes, webinars, workshops, events, educational content, new services, special offers, digital resources, and business-development programmes.

Communications may be delivered through Email, SMS, WhatsApp, Telephone, or other digital communication channels.

You may request to stop receiving promotional communications at any time. However, you may still receive necessary transactional, account, security or service-related communications.

8. Consent

Where consent is required for processing your personal information, we will seek consent that is clear and related to the intended purpose.

By voluntarily submitting personal information through our website, forms or registration systems, you consent to its use for the purpose communicated at the time of collection, subject to applicable law.

Where applicable, you may withdraw your consent for future processing. Withdrawal of consent will not affect processing that was lawfully undertaken before withdrawal. If certain information is essential to provide a service, withdrawal of consent may affect our ability to continue providing that service.

9. Cookies

Digital Shakti Academy may use cookies and similar technologies. Cookies are small data files stored on your browser or device that help websites recognise user preferences and understand website usage.

We may use cookies for website functionality, user authentication, remembering preferences, website analytics, performance measurement, security, advertising measurement, and marketing optimisation.

Some cookies may be placed by third-party service providers. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

10. Analytics and Advertising Technologies

We may use third-party analytics or advertising platforms to understand how users interact with Digital Shakti Academy.

These may include technologies associated with platforms such as Google, YouTube, Meta/Facebook, Instagram, Search engines, Advertising networks, and Website analytics providers.

These providers may use cookies, pixels or similar technologies according to their respective privacy policies. Digital Shakti Academy does not control the independent privacy practices of third-party platforms.

11. Third-Party Service Providers

To operate our digital ecosystem efficiently, we may use third-party service providers for purposes including:

• Website hosting, Domain services, and Cloud storage
• Learning Management Systems
• Payment gateways
• Customer Relationship Management systems
• Email delivery and WhatsApp communications
• Webinar platforms and Video hosting
• Marketing automation and Analytics
• Cybersecurity and Technical support

These service providers may process limited personal information where necessary to perform their services. Where applicable, we seek to use service providers that maintain appropriate security and data-protection practices.

12. AI Tools and Third-Party Digital Platforms

Digital Shakti Academy provides education relating to Artificial Intelligence, digital marketing, software, automation and other digital technologies. Our courses may demonstrate or refer users to third-party AI tools and digital platforms.

Examples may include Artificial Intelligence tools, Content-generation tools, Automation platforms, Website tools, Marketing platforms, Social-media platforms, Analytics software, and Productivity applications.

If you choose to register with or use a third-party platform, any information provided directly to that provider will be governed by that provider’s own Privacy Policy and Terms of Service. Digital Shakti Academy is not responsible for the independent data-processing practices of third-party platforms.

13. How We May Share Information

Digital Shakti Academy does not sell your personal information to advertisers or unrelated third parties.

We may share information where reasonably necessary with payment processors, technology providers, hosting providers, learning-platform providers, communication providers, professional consultants, accounting or compliance service providers, and business partners involved in delivering a requested service.

We may also disclose information where required by law, by a court, by a regulatory authority, by a competent government authority, to investigate fraud or security incidents, to protect our legal rights, or to prevent unlawful activities.

Only information reasonably necessary for the particular purpose should be shared.

14. Data Security

Digital Shakti Academy takes reasonable technical, organisational and administrative measures intended to protect personal information from Unauthorised access, Misuse, Loss, Alteration, Unlawful disclosure, and Destruction.

Security measures may include, where appropriate: Access controls, Password protections, Secure hosting, Website security measures, Restricted administrative access, Backup procedures, Software updates, and Monitoring for security threats.

However, no online platform or electronic storage system can guarantee complete security. Users should also protect their login credentials and immediately notify us if they suspect unauthorised account activity.

15. Personal Data Breaches

If a personal-data breach occurs, Digital Shakti Academy will take reasonable steps appropriate to the nature and severity of the incident. Where required by applicable law, we may notify affected individuals and/or the relevant authority in accordance with applicable legal requirements.

16. Data Retention

Digital Shakti Academy will retain personal information only for as long as reasonably required for purposes such as providing products and services, maintaining learner records, maintaining course-completion records, issuing certificates, maintaining transaction records, accounting and taxation, customer support, project execution, resolving disputes, and legal compliance.

The retention period may vary depending on the type of information and applicable legal obligations. When information is no longer reasonably required, it may be securely deleted, anonymised or archived as appropriate.

17. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information. These may include the right to:

• Access Information: Request information regarding personal data being processed about you.
• Correction: Request correction of inaccurate or misleading personal information.
• Updating: Request updating of incomplete or outdated personal information.
• Erasure: Request deletion of personal information where applicable and legally permissible.
• Withdrawal of Consent: Withdraw previously provided consent where consent is the basis for processing.
• Grievance Redressal: Raise a grievance concerning the processing of your personal information.
• Nomination: Where provided by applicable data-protection law, nominate another individual to exercise relevant rights in circumstances permitted under law.

To exercise an applicable privacy right, please contact us using the details provided at the end of this Policy. We may need to verify your identity before processing the request.

18. Your Responsibilities

When providing information to Digital Shakti Academy, you should:

• Provide accurate information.
• Avoid impersonating another person.
• Keep login credentials confidential.
• Update important information when necessary.
• Avoid submitting unnecessary sensitive information.
• Use our platforms lawfully.

Where you provide personal information relating to another individual, you should ensure that you have lawful authority to provide such information.

19. Children’s Personal Data

Digital Shakti Academy services are primarily intended for adults and individuals capable of entering into valid transactions.

Where services are offered to children, or personal information concerning a child is collected, we will seek to follow applicable requirements concerning parental or lawful guardian consent. Parents or guardians who believe that a child has provided personal information without appropriate authorisation may contact us.

20. Links to External Websites

Digital Shakti Academy may contain links to Third-party websites, Social-media platforms, AI platforms, Software providers, Payment services, Educational resources, and Business tools.

Once you leave our website, the privacy practices of the external platform apply. We encourage users to review the Privacy Policy of any external platform before providing personal information.

21. Social Media

Digital Shakti Academy may maintain official accounts on platforms such as YouTube, Facebook, Instagram, LinkedIn, WhatsApp, and other social platforms.

When you interact with Digital Shakti Academy through these services, information may also be processed by the respective social-media provider according to its own policies.

22. International Data Processing

Some technology, cloud, analytics, communication or software providers used by Digital Shakti Academy may operate servers or infrastructure outside India.

As a result, personal information may, where legally permitted, be processed or stored outside India. Any such processing will remain subject to applicable legal requirements concerning cross-border processing of personal data.

23. Changes to this Privacy Policy

Digital Shakti Academy may update this Privacy Policy periodically to reflect changes in applicable laws, technology, website functionality, courses, products, services, business operations, and data-processing practices.

The latest version will be published on this page with an updated “Last Updated” date. We encourage users to review this Privacy Policy periodically.

24. Grievance and Privacy Contact

If you have a question, concern or grievance concerning your personal information or this Privacy Policy, please contact us:

Please mention “Privacy Request” or “Privacy Grievance” in the subject line where appropriate. We will make reasonable efforts to review and respond to legitimate requests in accordance with applicable law.

25. Acceptance of this Privacy Policy

By continuing to use Digital Shakti Academy’s website and voluntarily submitting information through our services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Your use of Digital Shakti Academy is also subject to our:

• Terms & Conditions
• Refund & Cancellation Policy
• Disclaimer